Frequently Asked Questions
Contact us if you can't find your answer.
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What types of elevators do you provide?
We provide elevator solutions for residential, commercial, administrative, hospitality, and other building applications, subject to project requirements and technical assessment.
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Do you provide elevator installation?
Yes. Capital provides professional elevator installation, testing, commissioning, and handover according to the approved technical requirements of each project.
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Do you provide elevator maintenance?
Yes. We provide preventive and corrective maintenance solutions designed to maintain elevator safety, reliability, and performance.
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Do you maintain elevators installed by other companies?
Subject to technical inspection and equipment compatibility, we can provide maintenance and service solutions for elevators installed by other suppliers.
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Do you provide elevator modernization?
Yes. We provide modernization solutions for existing elevators when control systems, doors, safety components, machines, or other major elements require upgrading.
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Do you provide escalators?
Yes. Capital provides escalator solutions for suitable commercial, retail, hospitality, transportation, and other projects based on project requirements.
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Can you provide a quotation for my project?
Yes. Contact us through the website and provide your project details. Our team will review the requirements and arrange the appropriate technical discussion or site assessment.
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What information do you need to prepare a quotation?
Useful information may include building type, number of floors, required capacity, number of elevators, approximate travel height, shaft dimensions, number of entrances, expected usage, project location, and available architectural or technical drawings.
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Do you provide site surveys?
Yes. Site surveys can be arranged when required to assess existing conditions, shaft dimensions, access requirements, installation conditions, and other technical factors.
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Can you modernize old elevators?
Yes. Existing elevators can be evaluated for modernization. The appropriate solution depends on the condition of the equipment, shaft, electrical system, safety components, and other project factors.
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Do you provide after-sales support?
Yes. Customer support and after-sales service are an important part of our approach, including maintenance, technical support, troubleshooting, and service according to the applicable agreement.
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What determines the price of an elevator?
Pricing depends on capacity, speed, number of floors and stops, cabin design and finishes, door configuration, machine and control system, safety equipment, shaft conditions, installation requirements, and project-specific specifications.
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How can I contact Capital Elevators & Escalators?
Contact us through the Contact section or directly at info@capitalelevators-eg.com.